Performance Management Solutions

During their academic careers, students go through a series of major changes and entering university is one of the most significant. From primary school through to the end of secondary school, they have been in a ‘protected environment’ under the control of teachers; at home, they will have had parental guidance and support; and within their local community, they will have developed friends and a social life. Going to university changes all this. From being in a controlled predetermined learning environment and living within supportive social context, the student is suddenly faced with an academic environment that demands much greater independence and personal responsibility, while at the same time having to cope with a radically changed and possibly much less supportive social context. Ill-prepared and ill-equipped to manage the changes facing them, students struggle and it is not surprising, therefore, that universities find themselves faced with a significant ‘drop-out rate’ in the first year that, in the UK, averages 22% and ranges up to and in excess of 40%. And the problem is repeated across Europe, North America, and Australia.

The solutions adopted have ranged from spending huge sums on supplying social support to students to a massive increase in recruitment of students to ensure that, despite the drop-out rate, student numbers (and thus income) remain high. But the problem remains and the solutions have thrown up other issues: the development of huge impersonal campuses, an increase in inadequately qualified students, and a deterioration in the quality of the academic teaching resulting from higher demand for lecturers and a vastly increased workload because of higher student numbers. All in all, it looks very much like a vicious spiral is developing.

All this raises the question: are the universities responding appropriately or are they simply addressing symptoms rather than the root causes?

I contend that the drop-out rate is a symptom of the failure by universities to adequately manage the students’ transition between secondary and tertiary education and to subsequently manage their academic performance. I also contend that the current solutions are neither desirable nor effective and most are bound to fail. What is needed is a better understanding of the development phases that all students have to pass through and how to manage their performance in each phase. Solutions are then needed that help university staff to deliver better performance management. To obtain this understanding it is necessary to make use of the tools and ideas that are found in the field of behavioural psychology and, particularly, those that are applied in the field of business where performance management is considered a core competence and a causation factor for competitive advantage.

I have written two papers that seek to take the established behavioural models relating to comfort zones, group and individual development, and managing change, and use them to create a methodology for understanding and managing the academic performance of students in a university environment. The first analyses the performance management models and establishes a new working model while the second seeks to provide a reliable approach to getting the best out of students that is firmly based on sound behavioural and psychological principles backed up by observational data and practical field research. Neither are ‘scientific’ papers full of detailed research data, complex theories, and high-flown rhetoric, but rather they are practical guides based on twenty years of consultancy in the field and eight years of teaching university students in a business school.