http://pm-solutions.com/infosys/blog Alasdair White challenges the way we think - http://www.pm-solutions.com Wed, 11 Aug 2010 10:07:28 +0000 http://backend.userland.com/rss092 en In this first blog on the subject of using Web 2.0 tools and applications, I take a look the relationship between Web 2.0 applications and the needs of a networked company. The other day I was sent a link to a website entitled How to use Twitter for marketing and PR ... http://pm-solutions.com/infosys/blog/?p=40 In this final blog on ‘customerization’, we take a look at the third major industry that has opted for this approach – the airlines On a recent trip to South Africa, I had a very ‘customerized’ travelling experience. Instead of going to a travel agent, I surfed the web and found ... http://pm-solutions.com/infosys/blog/?p=39 In this second blog on ‘customerization’ we take a look at the banks, another industry that is seeking to make their customers responsible for transactional activity that was previously done by the business. The ubiquitous ‘hole-in-the-wall’ cash machine – or, more correctly, the automated teller machine or ATM – is a ... http://pm-solutions.com/infosys/blog/?p=38